Return & Refund Policy

If your order shows up damaged, defective, or it's not what you ordered, that's on us and we'll fix it. Here's how:

• Email us at hello@snootkin.com within 7 days of delivery.
• Include your order number and a photo or short video of the issue.
• Once we've had a look, we'll either send a replacement or issue a refund — whichever you prefer.
• You won't need to ship the item back to us. Please just discard it safely.

If your package is confirmed lost in transit, reach out and we'll open an investigation with the carrier. Once the loss is confirmed, we'll refund you in full.

This is the honest part, and we'd rather explain it than hide it.

Snootkin is a consumable your pet eats. Once a tub or bottle leaves our hands, we have no way of knowing how it was stored, handled, or transported. And we won't resell or pass along anything we can't personally vouch for — because the next pet to receive it deserves the same care yours does.

So, for hygiene and safety reasons:

• We do not accept returns or refunds on opened, unsealed, or partially used products.
• This applies whether or not you were happy with the result.
• Please don't ship anything back to us without checking in first. We can't take responsibility for unauthorized returns, and we won't be able to refund them.

We know that's a firm line. We think you'd want us holding it — for your pet and everyone else's.

Snootkin is made to support your pet's wellbeing with consistent, everyday use. It is not a medicine, and it won't fix anything overnight.

• We don't promise miracles, and we'll never claim to cure anything.
• Every pet is different — size, age, and how consistently you use it all matter.
• We'd gently suggest giving it a fair, steady run before deciding whether it's working.

Because of that, we're not able to offer refunds simply because results weren't what you hoped for, your pet didn't take to it, or you changed your mind after delivery. We'd rather be upfront about that now than surprise you later.

If a package comes back to us because it was refused, or because of an incorrect address or a missed pickup, we treat the order as delivered. In that case we're unable to issue a refund, and any extra charges are the customer's responsibility.

Please double-check your shipping address at checkout — it saves everyone a headache.

If a package is returned because it was damaged in transit, that's covered under Section 1 above.

When a refund is approved:

• It goes back to your original payment method within 3–5 business days.
• Your bank or card issuer may take a little longer to post it — that part's out of our hands.
• Refunds don't include original shipping charges, unless the shipping mistake was ours.

We're a small brand and we run on trust. To protect that, we may decline a refund, or limit future orders, where we have good reason to believe a request isn't made in good faith — for example, repeated non-delivery claims, refund requests on opened products, or duplicate claims across accounts.

We may ask for proof of purchase before approving a refund or replacement. We'd rather never need this section — but it's here so the honest customers (that's almost all of you) don't pay for the few who aren't.

Where the law of your country or state gives you statutory return or cancellation rights (for example, consumers in the EU or UK), nothing here takes those rights away. This policy applies alongside them, and where there's any conflict, your legal rights come first.

Before you dispute a charge with your bank, please give us the chance to sort it out — we're quick, and we're on your side. Reach us at hello@snootkin.com (or support@snootkin.com — both reach the same inbox) with your order number and what's going on.

We usually reply within 24–48 hours.