Shipping Policy

• Free shipping on all orders over $40.
• For orders under $40, a flat shipping rate is calculated and clearly shown at checkout before you pay.
• The price you see at checkout is the final price. No surprises added later.

• Every order is prepared and quality-checked before it goes out.
• Orders are processed within 1–2 business days of being placed.
• Orders placed on weekends or holidays are processed the next business day.

Here's where we choose to be upfront. Our products are shipped from our supplier overseas, which lets us keep quality high and pricing fair — but it does mean delivery takes a little longer than a next-day parcel.

• Estimated delivery: 10–16 business days after your order has been processed and shipped.
• Delivery times are estimates, not guarantees, and can be affected by carrier delays or customs processing outside our control.

We think the wait is worth it, and we'll always keep you in the loop while your order is on its way.

As soon as your order leaves our warehouse, you'll receive an email with a tracking number so you can follow it every step of the way.

If you haven't received your tracking email within a few business days of ordering, check your spam folder first, then reach out to us at hello@snootkin.com and we'll sort it out.

• We currently ship to addresses within the United States.
• At this time, we're unable to ship to PO Boxes, APO/FPO/DPO military addresses, or US territories (such as Puerto Rico, Guam, or the US Virgin Islands).
• Please make sure your shipping address is a standard residential or business address to avoid delays.

For orders shipped within the United States, the price you see at checkout is the final price you pay. There are no hidden customs fees or import charges for you to worry about.

• We can only ship to the address you provide at checkout, so please double-check it before you order.
• If a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipping (additional shipping costs may apply).
• If an order is delivered to an incorrect address that was entered at checkout, we're unable to take responsibility for retrieving it.
• If you spot a mistake in your address right after ordering, email us straight away at hello@snootkin.com — if your order hasn't shipped yet, we'll do our best to fix it.

We know waiting on a package that seems stuck is frustrating. If your tracking hasn't updated in a while, or your order hasn't arrived within the estimated window:

• Reach out to us at hello@snootkin.com with your order number.
• We'll open an investigation with the carrier and stay on it with you until it's resolved.

Once a package is in the carrier's hands, delivery is with them — but we'll always advocate on your behalf to get it sorted as quickly as possible.

We're real people, and we're happy to help. Email us any time at hello@snootkin.com and we'll usually reply within 24–48 hours.